By accessing or using our website (www.zebrandppc.com), or Marketing Tool (app.zebrandppc.com), or any associated services or products, you agree to comply with and be bound by the following terms and conditions of use, as well as our privacy policy, which together governs Zebrand's relationship with you. If you do not agree with any part of these terms and conditions, please refrain from using our website, Marketing tool, or any related services. .

Definitions

• Zebrand:Refers to Zebrand LTD, the owner of the website and Marketing Tool.
• User: Refers to the individual or entity accessing or using the website and Marketing Tool.
• Marketing Tool: Refers to the customer relationship management services provided through GoHighLevel and accessed via app.zebrandppc.com.

Use of Services

1. Access and Use: Users are granted access to the CRM services as part of Zebrand’s advertising and account management services.

2. Features: Users can utilise various CRM features, including but not limited to phone integration, email services, premium triggers & actions, conversational AI, workflow AI, reviews AI, and content AI

Payments and Billing

1. Additional Charges: While basic Marketing Tool services are included, certain premium features incur additional charges. Users will be billed for these features through a wallet system, which will manage the costs associated with premium triggers, AI services, and more. Detailed pricing can be found in our Marketing Tool Pricing.

2. Billing System: Payments for additional services will be managed through a wallet system. The wallet function is integrated with Stripe, allowing users to add funds securely. Users are responsible for ensuring sufficient funds in their wallets to cover the costs of premium services.

3. Account Access Suspension: Should there be an issue with payment, such as insufficient funds or an expired card, the account access will be temporarily frozen. During this freeze, users will be unable to access the account until the payment method has been rectified. However, the account and CRM functions will continue to operate as normal, ensuring that business operations are not disrupted. Only user access will be blocked until the payment issue is resolved. If the payment method is not rectified within 30 days, the full account will be closed, and all automations, emails, and other premium paid services will be turned off.

User Responsibilities

1. Account Security:Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

2. Compliance: Users must comply with all applicable laws and regulations when using the CRM services.

3. Prohibited Activities: Users must not use the Marketing Tool for any unlawful or prohibited activities, including but not limited to spamming, hacking, or violating the privacy rights of others.

Data Protection and Privacy

1. GDPR Compliance: Zebrand is committed to GDPR compliance. All personal data is processed in accordance with our Privacy Policy and applicable data protection laws.

2. Third-party Processors:We use third-party platforms, including GoHighLevel, LinkedIn, Facebook, YouTube, Instagram, and Google Analytics, to provide our services. These platforms may process your personal data on our behalf in accordance with our privacy policy.

Termination of Services

1. User-Initiated Termination: Users may terminate their use of the CRM services at any time by providing written notice to mathew@zebrandppc.com.. Upon receipt of the termination request, a 30-day notice period will commence. During this period, users will continue to have access to the CRM services. At the end of the 30-day notice period, access to the CRM services will be disabled. Any data stored within the CRM will be retained in accordance with our data retention policies.

2. Company-Initiated Termination: Zebrand reserves the right to terminate a user's access to the Marketing Tool services at its discretion, particularly in cases of non-compliance with these terms and conditions or other policies.

Ownership and Migration of Licenses and Assets

Any automations, emails, AI tools, workflows, templates, or prompts developed and implemented by Zebrand LTD within the Marketing Tool (app.zebrandppc.com) remain the exclusive intellectual property of Zebrand LTD. When migrating your account to another agency, individual, or service provider, you retain ownership and rights exclusively to assets you created, as well as your client information and data. Zebrand LTD reserves the right to retain ownership of and restrict migration access to proprietary assets, including automations, emails, workflows, AI prompts, and any other custom-built resources created by Zebrand LTD during your engagement. These proprietary resources constitute Zebrand LTD's industry expertise, developed through significant investment in time, testing, and optimisation. Clients understand and agree that proprietary resources created by Zebrand LTD will not be transferred or duplicated during the migration process.

Security of the CRM

1. Enhanced Security Measures: Zebrand Marketing Tool uses enhanced security measures to protect user data, including two-factor authentication, secure access protocols, and regular security audits.

Limitation of Liability

Zebrand shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Marketing Tool. This includes but is not limited to damages for loss of profits, goodwill, use, data, or other intangible losses.

Changes to Terms and Conditions

Zebrand reserves the right to update these terms and conditions at any time. We will notify users of any changes by posting the new terms on our website. Continued use of the services after any such changes constitutes your acceptance of the new terms and conditions

Contact Information

If you have any questions about these terms and conditions, please contact us at Mathew@zebrandppc.com..